Receptionist Office

Additional Feature of PingTone Service

Receptionist Office is a software-based attendant console used by "front-of-house" receptionists or telephone attendants, enabling them to manage inbound calls to the main line. The fully integrated receptionist application enables organizations multiple ways to manage inbound telephone calls, without the expense and complexity of hardware-based products.

Overview

The PingTone Receptionist Office web-based client offers a full complement of call control features, which provides a rich experience to any size organization — including the ability to monitor the status of hundreds of lines, prioritize call pick up and manage queues, use a mouse to drag and drop call transfers, easy-to-use directory search, create conference calls, and many more sophisticated options.

Operators and receptionists can now sign in from anywhere using an internet connection, unleashing receptionists from legacy systems which tied them to a physical location.

Call Control Features

  • Call Management – Answer, dial, hold, conference, blind and attended transfer
  • Drag and Drop Call Transfer – Use the mouse to easily manage calls
  • Camp On with Recall – Perform a directed hold when called party is busy
  • Voicemail Transfer – Transfer calls directly to voicemail
  • Call History – Logs outgoing, received and missed calls
  • Call Statistics – Average hold time, transfer count

Key Features

  • Professional Call Handling – Multiple receptionists can see critical information in real-time
  • Intuitive Design – Web-based user interface follows the natural work flow of a call across the PC screen
  • Assured Availability – Can be accessed from anywhere with a PC and broadband connection
  • Completely Integrated – Can be bundled with other PingTone applications and features for a complete front office solution

Screenshot of Receptionist Office Console

Summary

Fully supported on the PingTone platform, Receptionist Office is easy to deploy and maintain and provides enhanced features and functionality not available with legacy on-premises systems.

Powerful self management features give front office staff direct control over basic administrative tasks via a simple web interface, alleviating support costs and giving organizations the real-time flexibility and control they desire.