PingTone Gets High Marks from Customers in Independent Survey

HERNDON, VA—According to a recently released Gartner report, PingTone Communications, a provider of business VoIP services, received high scores from customers in an independent survey.

In compiling its report, Gartner informally solicited opinions from users who were asked to rate PingTone service on a scale of 1 to 5, with 1 being the lowest rating and 5 the highest. The report cites the following results:

• Installation - 4.5
• Training - 4.5
• Documentation - 4.0
• Service/Support - 5.0
• System Administration - 4.0
• System Performance - 4.0
• System Reliability of:
• Hardware - 4.5
• Software - 3.5
• Overall - 4.0

“PingTone's offer should definitely draw lots of attention from a wide range of organizations wanting to implement converged voice and data technology with minimum capital outlay,” said Jay Lassman, analyst for Gartner. According to the Gartner report, PingTone's strengths include:

• No capital outlay for PBX or IP-PBX equipment, or for unified messaging platform
• Minimal need for in-house expertise
• Lowers cost for administration of moves, adds and changes (MACs)
• Enhances capabilities of existing applications
• Improves return on investment by using the same infrastructure for voice and data communications
• Redundancy included
• Highly scalable

PingTone's solution can reduce the complexity and expense of using multiple service providers while increasing the functionality of existing applications. For example, from a single interface, Microsoft Outlook users can retrieve and forward voice mail, e-mail, and fax mail as they would a simple e-mail. To support this service, PingTone's offer includes:

• A carrier-grade, network-based delivery platform comprised of components from Cisco, Tekelec and Sun
• Branch office & work-from-home integration
• Redundancy and 24/7 support
• Scalability from a few to a few thousand users
• Telephone features linked to applications like using the Outlook address book for point-and-click dialing
• One fixed monthly rate per station

“We are extremely pleased by the results of the Gartner report and the high ranking our service offering has received among PingTone's users,” said Richard Schulte, Executive Vice President of PingTone Communications. “Our satisfaction scores are a good example of the fact that while IP telephone service delivers the same quality as traditional telephone service, it also offers additional built-in features that result in outstanding business productivity gains for customers.”

About PingTone