PingTone Maintains High Marks on Latest Customer Satisfaction Survey for New Installs
HERNDON, VA (August 26, 2009)—PingTone Communications achieved a 92% overall satisfaction rating among new installations according to first and second quarter 2009 survey results and 100% of the respondents indicated that they would refer PingTone to business associates. PingTone is a leading provider of hosted Cisco IP phone systems offering a complete turnkey solution with industry best-in-class operational and business support systems that have enabled PingTone to exceed Customer Satisfaction benchmarks.
According to the survey – which measures clients' overall satisfaction with technical support, installation, communication, billing and end-user training – PingTone received exceptional ratings for service and support before, during and after install.
"We provide our clients with something they cannot get elsewhere – peace of mind," said Bill Smedberg, President of PingTone. "About 20% of our customers work at a branch office away from headquarters and 12% work at a remote or home office. But no matter where the offices are located, with PingTone’s hosted Cisco VoIP solution, we make sure that everyone can operate at their most productive by providing a phone system that utilizes the stable technology of Cisco Systems, dedicated and knowledgeable 24x7 support technicians, and prompt and personal attention from our customer support team."
Since its inception in 1999, PingTone has experienced customer churn significantly below industry levels despite rapid growth during the period. "Our customer growth and high retention rates reveal the level of satisfaction and confidence our clients have in our services," said Robyn Smith, VP of Service Operations. Today, PingTone provides service to organizations in energy, healthcare, finance, manufacturing, professional services, technology, emergency response, and national defense. "Superior customer service is a critical ingredient to my team and our continued success. I am committed to providing reliable service and hiring the best people in the industry. This allows us to differentiate ourselves from the competition."
About PingTone
PingTone Communications provides outsourced (hosted) Cisco VoIP services to corporate, government and military customers in the United States and internationally. Organizations capture all the new advantages of Cisco VoIP technology without the complexity or expense of managing these systems internally. Founded in 1999, the company is headquartered in Northern Virginia. For more information, please visit
www.pingtone.com.
