VoIP Quality of Experience (QoE)
Making the Difference in Service and Support
PingTone Communications is committed to providing customers with an efficient installation, stable system infrastructure and a dedicated technical staff – setting the standard in service and support. With over a decade of experience in managing complex Voice over IP (VoIP) solutions, PingTone has developed the knowledge and cultivated the resources necessary to provide high-quality and reliable resolutions for your challenging business needs. Our tools include a 24/7 call center, an online service ticketing submission system, comprehensive call detail reporting and a powerful self-administrative portal that allows you to manage your own day-to-day phone systems.
PingTone's Approach to Service is Simple: C.A.R.E.
Communication
Whether you call into our dedicated 24/7 support line or send an email through the service ticketing system, you can be sure that we will maintain open communication and consistently keep you informed with ongoing status updates.
Accountability
Our reliable customer support staff is committed to exceeding your expectations and obligated to completing all customer requests – ensuring complete satisfaction.
Resolution
Our team is dedicated to resolving all customer needs in a timely
matter.
Ease of Doing Business
If you have a new installation, need to make a change or report a trouble ticket, our flexible team will listen and accommodate your every business need and work relentlessly until the job is accomplished.
Let PingTone Customer Support show you how we C.A.R.E. and make a difference for your business.
